LEGAL_FRAMEWORK

Effective Date: January 1, 2026

Data Controller: NebulaMetricLabs, Dag Hammarskjölds Allé 19, 2100 København Ø, Denmark.

NebulaMetricLabs ("we", "us", "our") is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Danish data protection legislation.

1.1 Data We Collect: We collect personal identification information (name, email, phone number), company information, and usage data necessary to provide our business intelligence services. This includes data you voluntarily submit through contact forms, service inquiries, and during contract execution.

1.2 Legal Basis for Processing: We process your data based on: (a) consent you have given; (b) performance of a contract; (c) compliance with legal obligations; (d) legitimate interests in improving our services and maintaining business relationships.

1.3 Data Retention: Personal data is retained only as long as necessary for the purposes outlined in this policy or as required by law. Active client data is retained for the duration of the business relationship plus 24 months.

1.4 Your Rights: Under GDPR, you have the right to access, rectify, erase, restrict processing, object to processing, and port your data. To exercise these rights, contact our Data Protection Officer at [email protected].

1.5 Data Transfers: We do not transfer personal data outside the European Economic Area without appropriate safeguards, including Standard Contractual Clauses where applicable.

1.6 Security Measures: We implement state-of-the-art technical and organizational measures including encryption, access controls, and regular security audits to protect your data.

2.1 Cookie Usage: NebulaMetricLabs uses essential cookies to ensure website functionality and optional analytics cookies to improve user experience. Our website at Dag Hammarskjölds Allé 19, 2100 København Ø, Denmark operates in full compliance with the ePrivacy Directive 2002/58/EC.

2.2 Essential Cookies: These are strictly necessary for website operation. They include session cookies for navigation and security tokens for form submissions. These cookies do not require consent.

2.3 Analytics Cookies: We use anonymized analytics to understand usage patterns. Data collected is aggregated and cannot identify individual users. You may opt out of analytics cookies through our cookie consent banner.

2.4 Managing Cookies: You can control and manage cookies through your browser settings. Disabling essential cookies may impair website functionality.

3.1 Service Delivery: NebulaMetricLabs delivers business intelligence solutions as specified in individual service agreements. All deliverables are provided digitally from our headquarters at Dag Hammarskjölds Allé 19, 2100 København Ø, Denmark.

3.2 Refund Eligibility: Refund requests must be submitted within 14 days of service delivery. Eligibility is assessed based on: (a) failure to deliver specified service metrics; (b) material deviation from agreed project scope; (c) technical issues preventing service utilization.

3.3 Non-Refundable Items: Custom development work already completed, consultation hours consumed, and third-party software licenses purchased on your behalf are non-refundable.

3.4 Refund Process: Submit refund requests to [email protected] with your contract reference. Approved refunds are processed within 30 business days to the original payment method.

3.5 Dispute Resolution: Any disputes regarding refunds will be resolved through the Danish Consumer Complaints Board or relevant EU alternative dispute resolution mechanisms.

4.1 Service Agreement: All services provided by NebulaMetricLabs are governed by individual service agreements executed between parties. These Terms of Engagement establish general conditions applicable to all services.

4.2 Intellectual Property: Upon full payment, clients receive a perpetual license to use all deliverables. NebulaMetricLabs retains ownership of pre-existing methodologies, frameworks, and tools used in service delivery.

4.3 Confidentiality: Both parties agree to maintain strict confidentiality of proprietary information exchanged during the business relationship. This obligation survives termination by 36 months.

4.4 Limitation of Liability: NebulaMetricLabs liability is limited to the total fees paid for the specific service giving rise to the claim. We are not liable for indirect, consequential, or punitive damages.

4.5 Force Majeure: Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including natural disasters, governmental actions, or cyber attacks.

4.6 Governing Law: These terms are governed by Danish law, with the Copenhagen District Court having exclusive jurisdiction over any disputes.

4.7 Contact: For legal inquiries, contact NebulaMetricLabs at Dag Hammarskjölds Allé 19, 2100 København Ø, Denmark or via email at [email protected].